Oyegoke Praise

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Oyegoke Praise

Qlaressa CRM (b2b)

Optimizing customer satisfaction

Client

Qlaressa

Client

Qlaressa

Client

Qlaressa

Year

2023

Year

2023

Year

2023

Services

Web App Design

Services

Web App Design

Services

Web App Design

Industry

CRM, Customer Service

Industry

CRM, Customer Service

Industry

CRM, Customer Service

Qlaressa is a customer relationship management (CRM) app for businesses and customer service agents to manage and enhance their interactions with customers.

Qlaressa provides a comprehensive set of features to streamline customer relationship management, improve customer satisfaction, and boost overall business efficiency.

Problem

Businessesstruggletoconsolidatecustomerdatascatteredacrossmultipleplatforms,hinderingacomprehensiveunderstandingofcustomerbehavior.Thelackofadvancedanalyticsandreportingcapabilitieshindersourabilitytoderivemeaningfulinsightsfromcustomerdata,impactingstrategicdecision-making.

Approach

Theintentionistohelpbusinessesandcustomerserviceagents,quicklyandefficientlyrespondtocustomersquestionsandissues.ThesuccessfactoraretoSimplifyticketgenerationacrossplatforms,Enhanceticketresponseandclosingtime,Increasecustomersatisfactionandrevenue.

Solution

Omni-channelcommunication,seamlesslymanagecustomerinteractionsacrossemail,chat,socialmedia,andmore,ensuringtimelyresponsesandconsistentcommunication.Qlaressaconsolidatescustomerdatafromvarioustouchpoints,providingaunifiedviewthatempowersteamstounderstandcustomerbehaviorcomprehensively.